Refund Policy

This Policy applies to digital residential feng shui products purchased through FangJianJian and explains their delivery and refund conditions.

1. Product nature

Unless the product page states otherwise, the standard product is a one-time purchase for one floor-plan case, automatically generated after required markings, delivered as a web report or digital file, not auto-renewing, and does not include personal consultation or manual review by Kunwu. Each report is case-specific digital content based on user-submitted data.

2. Cancellation before generation

A user may request cancellation when the request is made within seven days of purchase, generation has not started, no complete report or valid access link has been received, no principal paid feature has been used, and the order presents no fraud, chargeback, or other anomaly. Approved refunds return through the original payment method. Longer or non-waivable statutory rights prevail.

3. Refunds after generation

After successful generation or delivery, a change of mind normally does not qualify. A full or partial refund may be requested for duplicate charges; successful payment without report access; prolonged generation failure caused by FangJianJian; a blank, damaged, or unreadable report that support cannot repair; delivery of another case’s report; unauthorized payment; a legal, card-network, or provider requirement; or failure to deliver the core content expressly promised.

Where regeneration, repair, or restored access can solve the issue, FangJianJian may offer that remedy first.

4. Normally non-refundable cases

Subject to mandatory law, refunds are generally unavailable merely because the user dislikes the interpretation or wording; another practitioner disagrees; the user supplied an incorrect or incomplete plan, orientation, room, or resident data; the user changes their mind or does not read an delivered report; a personal device, browser, or network causes temporary access difficulty; the user expected guaranteed wealth, health, marriage, or other outcomes; expected default one-to-one contact with Kunwu; treated messaging response time as delivery; lost access after violating the Terms; or repurchased without checking order status.

Input errors may be correctable or regenerable where technically possible, but free regeneration is not guaranteed.

5. Requesting a refund

Email support@fangjianjian.app with the order ID, payment email and time, amount and currency, case ID, reason, and necessary error screenshots. Never send a full card number, security code, payment password, or verification code.

6. Timing

An initial response is normally provided within three business days after a complete request. Log, payment, or report checks may take longer. Once approved, funds usually return through the original method within 5–10 business days; the provider, card network, and bank control the actual arrival time.

7. Third-party payment providers

For orders processed by a provider or Merchant of Record, refunds must use that platform and original method. FangJianJian will not direct refunds to an unrelated personal account. Provider terms and law may apply independently, verification may be required, and provider records control status.

No specific payment provider is currently confirmed in the unified configuration; the checkout page will identify the applicable provider.

8. Chargebacks and payment disputes

Contact FangJianJian first for investigation. If a delivered report is charged back without reasonable contact or explanation, order, payment, login, generation, access, communication, and accepted-Terms records may be submitted to the provider. This does not limit genuine unauthorized-payment or consumer complaints.

9. Mandatory consumer rights

This Policy does not exclude non-waivable rights. Mandatory consumer law in the user’s location prevails if inconsistent.

10. Contact

• Refund and support email: support@fangjianjian.app

• Website: https://fangjianjian.app