Refund policy

Product: CECEKAN complete relationship report, MYR39.00, one-time purchase.

Complete report: RM39, one-time purchase, no subscription. Pay only when payments open. For now, browse samples and pricing; no questionnaire or written account is accepted or saved.

Before payments open

This website creates no real orders and collects no payment. There are no purchases to refund through this site.
If you believe you have been charged, contact support for verification; do not pay again while the issue is being checked.

Refund rules once sales open

Paid but the full report has not been unlocked: you may request a full refund.
Once the full report has been unlocked or downloaded, it is a delivered digital product and is generally non-refundable, subject to the exceptions and mandatory rights below.
Duplicate charges, an incorrect amount, or technical failure preventing delivery: a refund will be issued after verification.
Disagreeing with the conclusion after reading it, or not reconciling, is not in itself a refund reason. The report is not a guarantee of reconciliation.

Request and response time

Email support@fangjianjian.app from the email used for ordering, with the order number and reason. Do not send payment credentials or private relationship details.

Support replies within 24 hours. A substantive response to a refund request will be provided within 7 business days of receipt; this is not a promise that the funds will arrive within that period.

Refund method

Approved refunds use the original payment method where the approved channel supports it. Channel support, time limits and an available refund procedure must be confirmed before that channel accepts payments. Not every channel supports refunds; this site does not promise automatic original-method refunds for all channels. Arrival time depends on the payment channel and issuer.

Delivery, access and recovery

Personal delivery is not open yet. The planned report access period is 30 days. Once enabled, verified payment unlocks the same completed report; a text download and an order-email recovery process will be provided during the access period. These features and deletion procedures must be implemented and verified before personal service opens.

No clause removes mandatory consumer rights, including rights relating to non-delivery or unusable content caused by technical failure.